Closing Date: 27th April 2025
Area: Aldridge and surrounding local area shops
Hours: 22.5 and 15 hours per week
Salary: Retail Band 2, £14,325 per year for 22.5 hours and £9,550 per year for 15 hours (£23,875 full time equivalent)
Relief Assistant Shop Managers (RASMs) x 2 – Aldridge and local area
Are you a highly motivated and organised individual looking for a new challenge?
Do you want to join an innovative and trail blazing charity retailer who has been awarded UK Charity Shop of the Year for 2024/25 and help make a difference by raising income to help fund care for our patients and families?
Birmingham Hospice is looking for two Relief Assistant Shop Managers (RASMs) to join its Retail Team to provide assistance and area cover in our new Aldridge shop and local area shops.
As RASM you will:
- Assist the shop manager to run the shop, covering their days off and holidays.
- Own the daily operations in the absence of the Shop Manager.
- Achieve income targets by maximising sales and donations.
- Support the Shop Manager with accepting, sorting, pricing, steaming and displaying goods for sale to maximise income within agreed guidelines.
- Provide the highest level of customer service to donors and customers.
- Effectively lead by example the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements developing a positive team spirit.
In return, we offer the opportunity to be part of an amazing growing charity retail team, generous holiday entitlement, wellbeing programmes, comprehensive training and the opportunity to develop your career in retail management.
Join us and make a difference in your community!
No retail experience is required as we can train you; we just require the drive and determination to do a good job.
For an informal chat about this role please send an email to Regional Retail Manager John Ridd at john.ridd@birminghamhospice.org.uk
For details about the roles please read the job description.
"I am so glad to be here."
Karen Toon swapped the heat of a school kitchen for the friendly surroundings of our new Balsall Common shop when she started as an assistant manager and is loving the opportunity to meet and help customers.
She had previously worked in an office before spending 12 years in a school kitchen but wanted a fresh challenge once her children had got older.
“My children are getting older so don’t need me around as much and I saw the advert for the role and thought ‘I’m really interested in that’. I learned more about the hospice and decided to apply, and I am so glad to be here,” said Karen.
She’s relishing the chance to meet customers and work with volunteers.
Karen added: “I realised I enjoyed meeting and speaking with people. When you are working in a kitchen you are cut off from everyone, apart from your own team. I enjoy meeting and chatting with people, and it cheers me up every day.”
The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.
We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
Kindness
Togetherness
Positivity
Openness
Respect
Innovation